Maintenance and Remote Assistance
HIGH LEVEL PERSONAL SUPPORT
In order to offer the highest level of support we operate according to a structured Service Level Agreement method which enables:
- Personal telephone support.
- Monitored E-mail support.
- Remote assistance using a Remote Desktop and or Virtual Private Network when available.
- Planned Onsite support.
- Quarterly, half year or yearly maintenance.
The Service Level Agreement can be customized to meet the requirements of our customers.
Keeping in touch with our customers and frequently visiting them on-site, keeps us involved and aware if/or any important changes have been made that would impact support issues on the delivered configuration. We can also advise on possible upgrades based on the actual business process.
Being informed enables our team to safeguard customer information while executing support and installation activities.